Stepsino Casino Privacy Policy

At Stepsino Casino, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal information when you access our platform at https://stepsino.com. By using our services — including the Stepsino login portal, our games, bonuses, and support channels — you acknowledge that you have read and understood this policy. We are committed to handling your data responsibly and transparently.

Who We Are

We are Dexbay Ltd, a company registered in Belize (registration no. 000049529), with our registered address at San Victor Street, Orange Walk Town, Belize. We operate Stepsino Casino under a licence issued by the Government of the Autonomous Island of Anjouan, Union of Comoros (Licence No. ALSI-202604033-FI2). As the data controller, we are responsible for the personal information you share with us when using our platform.

Information We Collect

When you register, log in, or interact with our platform — including through the Stepsino app or our web interface — we may collect the following categories of personal data:

Registration and Identity Data

• Full name, date of birth, and gender
• Email address and phone number
• Home address and country of residence
• Username and password associated with your Stepsino Casino login
• Government-issued identification documents (for KYC verification)

Financial and Transaction Data

• Payment method details (Visa, Mastercard, Maestro, Skrill, Paysafecard, Google Pay, cryptocurrency wallet addresses)
• Deposit and withdrawal history, including amounts and timestamps
• Currency preferences (EUR, GBP, BTC, ETH, USDT, LTC, and others)

Technical and Usage Data

• IP address, browser type, and device information
• Pages visited, session duration, and in-game activity
• Login times and access logs
• Cookies and similar tracking technologies (see our Cookie section below)

Communications Data

• Messages sent to our customer support team via live chat or email at support@stepsino.com
• Responses to surveys, promotions, or voluntary feedback

How We Use Your Information

We at Stepsino Casino use the data we collect for the following purposes:

• Account management: To create and maintain your account, process your Stepsino casino login, and verify your identity in line with our KYC obligations
• Service delivery: To provide access to our full game library — including slots, live casino, jackpots, table games, and scratch cards — and ensure the Stepsino Casino app functions correctly across all devices
• Payments: To process your deposits and withdrawals securely and accurately
• Bonuses and promotions: To apply your Stepsino casino bonus eligibility, including welcome packages, VIP rewards, cashback, and free spins
• Legal compliance: To meet our anti-money laundering (AML), responsible gambling, and licensing obligations
• Customer support: To respond to your enquiries and resolve disputes efficiently
• Security: To detect and prevent fraud, unauthorised access, and abuse of our platform
• Marketing: With your consent, to send you relevant promotional communications about new games, bonus offers, or VIP programme updates

Legal Basis for Processing

Our Stepsino Casino platform processes your personal data on the following legal grounds:

• Contractual necessity: Processing required to fulfil our obligations under the Terms and Conditions you accepted upon registration
• Legal obligation: Processing required to comply with applicable laws, including AML regulations and licensing requirements
• Legitimate interests: Processing for fraud prevention, platform security, and improving our services
• Consent: Processing for marketing communications, which you may withdraw at any time

Cookies and Tracking Technologies

We use cookies and similar technologies when you visit Stepsino Casino or use the Stepsino app. These help us remember your preferences, keep your session active (including your Stepsino login session), analyse traffic patterns, and deliver relevant content. You can manage or disable cookies through your browser settings; however, doing so may affect certain features of our platform.

Sharing Your Data

We do not sell your personal data to third parties. However, we may share your information with:

• Game providers: Such as Pragmatic Play, Red Tiger, Yggdrasil, Ezugi, and others, solely to deliver gameplay services
• Payment processors: To handle your deposits and withdrawals securely
• Identity verification services: For KYC and AML compliance checks
• Regulatory and law enforcement authorities: When required by law or to protect our legal rights
• IT and hosting providers: Who assist in operating our infrastructure under strict confidentiality obligations

Data Retention

We retain your personal data for as long as your account remains active and for a period thereafter as required by applicable laws and regulatory obligations. Financial and identity records may be retained for up to five years following account closure. You may request deletion of your data subject to our legal retention requirements.

Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• The right to access the personal data we hold about you
• The right to correct inaccurate or incomplete data
• The right to request erasure of your data (subject to legal obligations)
• The right to restrict or object to certain types of processing
• The right to data portability
• The right to withdraw consent for marketing at any time

To exercise any of these rights, please contact us at support@stepsino.com. We will respond to all verified requests within a reasonable timeframe.

Responsible Gambling and Data

At Stepsino Casino, we use your account and activity data to support responsible gambling measures. This includes monitoring for signs of problem gambling behaviour, applying self-exclusion requests, and enforcing deposit or session limits where applicable. This processing is carried out in your interest and in compliance with our licensing obligations.

Restricted Jurisdictions

We do not knowingly collect or process data from individuals located in restricted jurisdictions, including the United States, Australia, Russia, Ukraine, France, Netherlands, and all other territories listed in our Terms and Conditions. If we discover that data has been collected from a restricted region, we will delete it promptly and close the associated account.

Security Measures

Our Stepsino Casino platform employs industry-standard security measures to protect your personal data, including SSL encryption, secure login protocols (your Stepsino login is protected with encrypted credentials), access controls, and regular security audits. While we strive to maintain the highest standards, no online transmission can be guaranteed as completely secure.

Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of those external platforms. We encourage you to review their respective privacy policies before sharing any personal information.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we make material changes, we will notify you via email or a prominent notice on our platform. Your continued use of Stepsino Casino following any update constitutes your acceptance of the revised policy.

Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please reach out to our team. We offer 24/7 support via live chat on our website, and you can also contact us by email at support@stepsino.com. We are here to help and will address your enquiry as promptly as possible.